Refund policy

ProShot sells electronic products including cameras, microphones, drones, and professional equipment. Due to the nature of these products, returns and refunds are only accepted in case of a manufacturing defect or if an incorrect product is delivered.

Each product may have a different warranty policy. Some products come with official company warranty for one, two, or three years, which will always be clearly mentioned in the product title or description. Warranty claims for such products must be handled according to the brand’s official warranty terms.

Some products, especially used or clearance items, may be sold without warranty or guarantee. If a product does not have warranty or guarantee mentioned in its title or description, it is considered to be sold as is.

If you would like a checking warranty, such as 7 days or 30 days, for a used or non-warranty product, you must contact ProShot before placing your order and confirm the terms with us. Any agreed checking warranty will only be valid if confirmed by our team in advance.

Customers must report any issue within 48 hours of delivery, along with clear photo or video proof. After verification, we will arrange a replacement or refund if applicable.

Approved refunds will be processed to the original payment method within 7 to 10 business days.

Returns or refunds are not accepted for change of mind, incorrect orders placed by the customer, or physical damage caused after delivery.